Around one in five surveyed central banks’ communications departments have used artificial intelligence (AI) tools to assist their work.

Seven out of 34 central banks (21%) that responded to a new question in this year’s Communications Benchmarks are using AI for their work in communications. The remaining respondents (79%) have not adopted the practice.

Of the seven communications teams that are currently using AI, three are from high-income European countries. Three other teams are all from