Most central banks participating in the Communications Benchmarks 2024 retain the same priorities for the year ahead as in 2023, notably boosting social media.

Nearly four-fifths (78.1%) of 32 communications departments plan to increase their social media presence. Three (75%) in four institutions plan to improve their websites. The same proportion (75%) of participants say financial education is on their radar.

Items on the lowest rung of the agenda are ‘other’ priorities (6.3%), increasing