With 71% BankQuality Consumer Score, the highest among all commercial banks in Asia, consumers lauded the bank’s convenient banking services, as well as good customer service via their phone banking, branch banking, and internet banking experience. 

In terms of products, consumers were highly satisfied with their credit card and investment products. Customers also highlighted the minimal fees and extra charges savings they enjoy with this bank among its peers. 

With its convenience banking experience, competitive product offerings, and great customer service the Most Recommended Retail Bank in the Indonesia is Bank Central Asia