Central banks leverage a wide set of channels to carry out two-way communication with the public, and fielding public enquires through email is the most-used option.

In the Communications Benchmarks 2022, all of the 32 central banks that answered the question reported they use email to interact with the public.

Public enquiries through a telephone line is also common globally, but significantly below e-mail. Overall, 27 central banks (82%) offer it. Nonetheless, the share of participants using